Policies

Terms & Conditions

Lubrication Limited is a company registered in England, number 04221249. Our contact details can be found on our contact page.

Delivery

We aim to despatch orders within 1-2 days if the goods are in stock. If the goods you order are out of stock we will send out the order to you as soon as the product becomes available again. If we cannot source the item we will contact you to inform you.

Cancellation

You can cancel an order and return any goods that may already have been dispatched up to 7 days from receipt (see return policy).

COPYRIGHT This site and all its contents including design, images, files, the selection and arrangement thereof are the property of and Copyright © 2015 Lubrication Limited. All rights reserved. No part may be reproduced or distributed in any form without the express written permission of Lubrication Limited.

Buying Products

Goods displayed on this site are shown as an invitation to treat. Orders placed using the online system or via telephone to Lubrication Ltd. constitute an offer on behalf of the customer. Lubrication Limited staff will process the order taken, and if accepted, will contact (by email, telephone, or other suitable means) the customer to confirm acceptance on our behalf.

General

By accessing, browsing and/or using this site, you acknowledge that you have read, understood, and agreed to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree to these terms, please do not use this site. Lubrication Limited makes no representation that this site or its contents are appropriate or available for use in any locations outside the United Kingdom. Those who choose to access the site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.

LUBRICATION LIMITED DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THIS SITE OR ITS CONTENTS, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES OF ACCURACY, TIMELINESS OR COMPLETENESS OF THIS SITE OR ITS CONTENTS.

Lubrication Limited, its directors, employees, agents or representatives will not be liable for damages (including, without limitation, any compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties) arising out of or related to, and the use of, this site or its contents. This site, our products and services are governed by English law.

Disclaimer

Whilst every effort is made to ensure accuracy in the content of this website, Lubrication Limited are not responsible for any typographical errors, inaccuracies or omissions. The information, prices and terms presented on this site are subject to change without prior notice. Not all products are available at all times.

This site is owned and operated by Lubrication Limited. No material from this site or any Web site owned, operated, licensed or controlled by Lubrication Limited may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal, non-commercial home use only, provided you keep intact all copyright and other proprietary notices.

Modification of the materials or use of the materials for any other proprietary right. For purposes of these terms, the use of any such material on any other Web site or networked computer environment is prohibited. You may not modify the material in any way, without the prior written consent of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.

Privacy Policy

As a responsible online store we're committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the UK Data Protection Act 1998. We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service.

We will give you the chance to refuse any marketing email from us or from another trader in the future. We will not e-mail you in the future unless you have given us your consent except in relation to any orders you have placed with us.

So that we can process orders placed by visitors we collect certain information about you. The information we will collect about you includes your name, address, phone and email address. We do not store credit or debit card details.

We will never collect sensitive information about you without your explicit consent. For the purposes of order tracking we also store details of customer's previous orders.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

If you have any questions/comments about privacy, you should contact us immediately.

Cookies Policy

We put small files (known as 'cookies') onto your computer to collect imformation about how you browse the site.

Cookies are used to:

  • measure how you use the website so it can be updated and improved based on your needs
  • remember the notifications you’ve seen so that we don’t show them to you again
  • track the products in your shopping cart

Cookies are not used to identify you personally.

You’ll normally see a message on the site before we store a cookie on your computer.

Find out more about how to manage cookies.

How cookies are on this site

Measuring website usage (Google Analytics)

We use Google Analytics software to collect information about how you use this site. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.

Google Analytics stores information about:

  • the pages you visit on this site
  • how long you spend on each this site page
  • how you got to the site
  • what you click on while you’re visiting the site

We don’t collect or store your personal information (eg your name or address) so this information can’t be used to identify who you are.

We don’t allow Google to use or share our analytics data.

Google Analytics sets the following cookies:

Universal Analytics

NamePurposeExpires
_gaThis helps us count how many people visit this site by tracking if you’ve visited before2 years
_gatUsed to manage the rate at which page view requests are made10 minutes

Google Analytics

NamePurposeExpires
_utmaLike _ga, this lets us know if you’ve visited before, so we can count how many of our visitors are new to this site or to a certain page2 years
_utmbThis works with _utmc to calculate the average length of time you spend on this site30 minutes
_utmcThis works with _utmb to calculate when you close your browserwhen you close your browser
_utmzThis tells us how you reached this site (eg from another website or a search engine)6 months

You can opt out of Google Analytics cookies.

Returns Policy

Ideally world every order we ship out would be perfect in every way, however we know from from time to time either we send out a faulty or incorrect item. Because of this we have a returns policy that lets you know, in addition to your statutory rights, how to go about returning goods to us that are faulty or incorrect.

You can return any damaged or incorrect item purchased via Lubrication.net to us within seven days of receipt and get a refund or have the item exchanged. You can return items because they were damaged on arrival, or because they were sent in error. Simply return it to us at: Lubrication Limited, Lubricant Distribution Centre Unit 3, Snibston Drive, Coalville Leicestershire LE67 3NQ U.K. and we'll sort out the exchange or refund. Please remember to enclose your contact details and why you are returning items to us.